Terms of service

Welcome to Yild. These Terms of Service govern your use of yild.co.uk and your purchase of products from Yild. By using our website or placing an order, you agree to these Terms of Service.

In these Terms, “Yild”, “we”, “us”, and “our” refer to Yild, operating through yild.co.uk.

1. Contact Details

If you have any questions about these Terms or an order, please contact us:

Email: info@yild.co.uk
Phone: +44 7494 531781
Website: https://yild.co.uk

2. Using Our Website

You may use our website for lawful personal shopping purposes only. You must not misuse the website, interfere with its operation, attempt to gain unauthorised access to it, introduce harmful software, or use any content from the website for commercial purposes without our written permission.

We may suspend, restrict, or terminate access to the website where we reasonably believe that it is being misused or where necessary to protect our customers, website, or business.

3. Products and Availability

Yild offers fresh produce, vegetable boxes, pantry goods, dairy products, household items, babycare products, body care products, and other selected goods.

Many of our products are seasonal, fresh, handmade, or supplied in limited quantities. Product availability may change without notice. Product images, descriptions, pack sizes, colours, and appearance are provided as accurately as possible, but natural variation may occur, particularly with fresh produce.

We reserve the right to limit quantities, remove products from sale, or cancel an order where a product is unavailable, incorrectly priced, or affected by a technical or supplier issue. If this happens after payment has been taken, we will notify you and provide an appropriate refund for unavailable items.

4. Placing an Order

When you place an order, you are making an offer to purchase the products selected at checkout.

After placing an order, you will receive an order confirmation email. This confirms that we have received your order but does not mean that we have accepted it. Your order is accepted when we dispatch it or deliver it to you.

You are responsible for ensuring that all information provided at checkout is accurate, including your name, contact details, delivery address, postcode, and delivery instructions.

5. Prices and Payment

All prices are shown in Pounds Sterling and include VAT where applicable.

We take reasonable care to ensure that prices and product information are accurate. If we discover a pricing or product description error, we may contact you for instructions or cancel the affected part of your order and issue a refund.

Payment must be made in full at checkout using one of the payment methods offered on the website. Available payment methods may include debit card, credit card, Apple Pay, Google Pay, PayPal, bank transfer, and other secure payment options.

6. Delivery

Yild offers nationwide delivery within the United Kingdom. The nationwide delivery fee is £15 per order.

Please place orders by Friday at midnight for the next available delivery cycle. Orders placed after this cut-off may be moved to the following delivery cycle.

Delivery dates and options may vary depending on postcode, product availability, delivery route, and operational capacity. Any delivery time provided is an estimate and is not guaranteed.

If you provide safe place instructions, we may leave your order in that location where appropriate. Once an order has been delivered to your nominated safe place, responsibility for the order passes to you.

Please refer to our Shipping Policy for full delivery information.

7. Fresh and Perishable Goods

Fresh produce and other perishable goods require prompt care after delivery. Please bring your order inside as soon as possible and store products according to any instructions provided.

Because fresh and perishable goods can deteriorate quickly, your right to cancel may be limited after the order has been prepared, dispatched, or delivered. This does not affect your legal rights if an item is faulty, damaged, not as described, or incorrectly supplied.

If you have a concern about the quality or condition of a fresh item, please contact us as soon as possible on the day of delivery. Please include your order number and photographs where relevant so that we can review the issue promptly.

8. Cancellations, Returns, and Refunds

If you wish to change or cancel an order, please contact us before Friday at midnight. Once an order has been prepared, collected from a producer, dispatched, or delivered, changes and cancellations may not be possible.

We accept returns for pantry and non-perishable items within 30 days of delivery, provided that the item is unopened, unused, and in a resaleable condition.

Refunds, replacements, credits, and returns are assessed in accordance with our Returns and Refunds Policy and your statutory rights. Nothing in these Terms limits or excludes your legal consumer rights.

9. Gift Cards, Promotions, and Discount Codes

Gift cards, promotional offers, discount codes, loyalty rewards, and referral incentives may be subject to separate terms, expiry dates, minimum spend requirements, product exclusions, or usage limits.

Only one discount code or promotional offer may be used per order unless we clearly state otherwise. Promotional offers cannot usually be exchanged for cash, transferred, or combined with other offers unless expressly stated.

We reserve the right to withdraw, amend, or refuse the use of a promotion where we reasonably believe it has been used fraudulently, incorrectly, or in breach of its terms.

10. Customer Accounts

If you create a customer account, you are responsible for keeping your login details confidential and for all activity carried out through your account.

Please contact us immediately if you believe that your account has been accessed without your permission. We may suspend or close an account where we reasonably believe that it has been used fraudulently, unlawfully, or in breach of these Terms.

11. Intellectual Property

All content on yild.co.uk, including the Yild name, logo, website design, text, graphics, photographs, product content, and branding, is owned by or licensed to Yild and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or use our content for commercial purposes without our prior written consent.

12. Third-Party Services and Links

Our website may include links to third-party websites, payment services, affiliate programmes, social media platforms, delivery services, or other external tools. These are provided for convenience only.

We are not responsible for the content, availability, privacy practices, or terms of third-party websites and services. Your use of third-party services is subject to their own terms and policies.

13. Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

To the fullest extent permitted by law, Yild is not liable for indirect or consequential losses, loss of profit, loss of business, or losses that were not reasonably foreseeable at the time you placed your order.

Our total liability in relation to any claim connected with an order will not exceed the amount paid by you for the affected order, except where the law requires otherwise.

14. Privacy

We handle personal information in accordance with our Privacy Policy. By using our website or placing an order, you acknowledge that we may process your information as described in that policy.

15. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be published on yild.co.uk with the updated date shown at the top of this page.

Any changes will apply to future use of the website and future orders. Orders already accepted will remain subject to the Terms in force when the order was placed.

16. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, you may also have mandatory legal rights in the country where you live. Nothing in these Terms affects those rights.

17. Contact Us

If you have any questions, concerns, or complaints, please contact us at info@yild.co.uk or call +44 7494 531781. We will do our best to resolve your issue promptly and fairly.