Good to know
Questions, answered.
Everything you need to know about ordering from Yild. If you still need a hand, we are only a message away.
Your Yild order
Ordering and your account
How do I place an order?+
Order directly on the website, or message us on WhatsApp and we will take it from there.
Do I have to order every week?+
No. There is no subscription lock-in. Order as often or as little as suits you, and skip any week with no penalty.
Can I change or cancel my order after placing it?+
Yes. Message us on WhatsApp before Friday midnight and we can amend, swap items, or cancel your order entirely.
Is there a minimum order?+
No minimum spend. Order a single item or a full weekly basket, whatever you need.
How do I pause my orders, for example while on holiday?+
Send us a message any time before Friday midnight and we will skip your next delivery, no questions asked.
If I do not like something in my box, can I swap it?+
Let us know what you are not keen on before your order is packed and we will swap it for something else in season.
Fresh to your door
Delivery
When will I get my order?+
All orders go out on Sunday, fresh from the farm.
Do I need to be home for delivery?+
No. If you are out, we will leave your order in a safe, shaded spot and let you know it has arrived.
What should I do if my box has not arrived?+
Message us straight away on WhatsApp. We will track it down or get a replacement out to you as quickly as we can.
Can I change my delivery address?+
Yes, just let us know your new address before Friday midnight and we will update it for your next delivery.
What should I do with the packaging?+
Our boxes are fully recyclable. Flatten and pop them in with your cardboard recycling, or leave them out and we will collect and reuse them on your next delivery.
The good stuff
Your box and produce
How do I find out what is in my box?+
Contents change weekly with the season. We will always tell you what is coming before it is packed.
How long does your produce keep?+
Because it comes straight from the grower rather than sitting in a warehouse, most veg keeps noticeably longer than supermarket produce. Exact shelf life varies by item.
Can I customise my box?+
Yes, message us before Friday midnight with anything you would like swapped out and we will sort it.
I think something is missing from my order.+
Sorry about that. Message us with your order details and we will sort a refund or replacement straight away.
The practical bits
Payment
What payment methods do you accept?+
Direct bank transfer, debit card, Apple Pay, Google Pay, or PayPal.
How do I update my payment details?+
Message us on WhatsApp or update your details directly at checkout next time you order.
Where can I find my receipt?+
A receipt is emailed to you automatically after every order. Cannot find it? Just ask and we will resend it.
What matters to us
Ethics and sustainability
Where is Yild based?+
We work with local growers and are always expanding to new areas. Message us to check delivery in your area.
How can I become a partner farmer?+
Send us a DM on WhatsApp, or fill in our Become a Farmer form and we will arrange a visit.
Is everything you sell organic?+
Not everything, but everything is traceable. We will always tell you which farm something came from and how it was grown.
Do you fly any produce in?+
No. Everything on Yild comes from growers we work with directly, no air freight.
Offer applies to first orders only and cannot be combined with other promotions. Message us to check delivery availability for your postcode.