Can't find what you need? Message us on WhatsApp or email, we're a real local team, not a call centre.
Ordering & Your Account
Order directly on the website, or message us on WhatsApp and we'll take it from there.
No. There's no subscription lock-in, order as often or as little as suits you, and skip any week with no penalty.
Yes, message us on WhatsApp before Friday midnight and we can amend, swap items, or cancel your order entirely.
No minimum spend. Order a single item or a full weekly basket, whatever you need.
Just send us a message any time before Friday midnight and we'll skip your next delivery, no questions asked.
Let us know what you're not keen on before your order is packed and we'll swap it for something else in season.
Delivery
All orders go out on Sunday, fresh from the farm.
No. If you're out, we'll leave your order in a safe, shaded spot and let you know it's arrived.
Message us straight away on WhatsApp, we'll track it down or get a replacement out to you as quickly as we can.
Yes, just let us know your new address before Friday midnight and we'll update it for your next delivery.
Our boxes are fully recyclable. Flatten and pop them in with your cardboard recycling, or leave them out and we'll collect and reuse them on your next delivery.
Your Box & Produce
Contents change weekly with the season. We'll always tell you what's coming before it's packed.
Because it comes straight from the grower rather than sitting in a warehouse, most veg keeps noticeably longer than supermarket produce. Exact shelf life varies by item.
Yes, message us before Friday midnight with anything you'd like swapped out and we'll sort it.
Sorry about that, message us with your order details and we'll sort a refund or replacement straight away.
Payment
Direct bank transfer, debit card, Apple Pay, Google Pay, or PayPal.
Message us on WhatsApp or update your details directly at checkout next time you order.
A receipt is emailed to you automatically after every order. Can't find it? Just ask and we'll resend it.
Ethics & Sustainability
We work with local growers and are always expanding to new areas. Message us to check delivery in your area.
Send us a DM on WhatsApp, or fill in our "Become a Farmer" form and we'll arrange a visit.
Not everything, but everything is traceable. We'll always tell you which farm something came from and how it was grown.
No. Everything on Yild comes from growers we work with directly, no air freight, ever.
Still stuck?
We're a small, real team, message us and a person will actually reply.
Message us on WhatsApp