Shipping Policy

Last updated: 28 September 2026

At Yild, we work to deliver fresh, thoughtfully sourced produce and everyday essentials to customers across the UK. Please read this Shipping Policy before placing your order.

1. Delivery Areas

Yild offers nationwide delivery across the United Kingdom.

We currently deliver to UK addresses only and do not offer international delivery.

2. Delivery Fee

Our nationwide delivery fee is £15 per order.

The delivery charge will be shown clearly at checkout before you complete your purchase.

3. Ordering Cut-Off

To receive your order in the next available delivery cycle, please place your order by Friday at midnight.

Orders placed after the cut-off may be delivered in the following delivery cycle. Delivery availability can vary depending on your postcode, product availability, and the delivery route serving your area.

4. Delivery Times

Delivery dates and available options will be shown at checkout where applicable.

Yild delivers fresh produce and other goods through local delivery routes and trusted delivery partners. We aim to deliver orders on the selected or confirmed delivery day, but delivery times are estimates and cannot be guaranteed.

Please ensure that someone is available to receive your order where required, particularly for fresh or perishable products.

5. Safe Place Instructions

If you are not available at the time of delivery, you may provide safe place instructions during checkout or by contacting us before your order is dispatched.

Where appropriate and safe to do so, we may leave your order in the nominated safe place. Once an order has been delivered to the safe place you provided, responsibility for the order passes to you.

Please make sure your safe place is secure, sheltered, accessible to the delivery driver, and suitable for fresh food items.

6. Fresh and Perishable Products

Many of our products are fresh or perishable. We take care to pack orders appropriately for delivery, but we recommend that you bring your order inside as soon as possible after delivery.

If you have any concern about the condition of a fresh item, please contact us as soon as possible on the day of delivery. Include your order number and clear photographs where relevant so that we can review the issue quickly.

7. Delivery Delays

Although we work hard to meet all delivery dates, delays can occasionally happen due to traffic, weather, operational issues, supplier availability, courier delays, or circumstances outside our control.

If there is a significant delay affecting your order, we will make reasonable efforts to contact you using the details provided at checkout.

8. Incorrect or Missing Delivery Details

You are responsible for providing a complete and accurate delivery address, postcode, contact number, and any relevant delivery instructions.

Yild cannot accept responsibility for delays, failed deliveries, or additional costs caused by incomplete, incorrect, or inaccessible delivery information.

If you need to update your delivery details, please contact us as soon as possible. We cannot guarantee changes once an order has been prepared or dispatched.

9. Failed Deliveries

If delivery cannot be completed because no safe place is available, access is not possible, or the delivery address is incorrect, we will contact you where reasonably possible.

Additional delivery charges may apply if redelivery is required. Fresh and perishable goods may not be eligible for redelivery or refund where delivery could not be completed due to customer-provided information or lack of access.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us before the Friday midnight order cut-off.

Once an order has been prepared, collected from a producer, or dispatched, changes or cancellations may not be possible because of the nature of fresh and perishable goods.

11. Tracking Your Order

Where tracking is available, you will receive delivery updates by email, text message, or through the order tracking service.

You can also use the Track Your Order page on our website for the latest available delivery information.

12. Contact Us

If you have any questions about delivery, an existing order, or your delivery area, please contact us:

Email: info@yild.co.uk
Phone: +44 7494 531781
Website: https://yild.co.uk

We are always happy to help.